Our Privacy Policy

Southside Print London Limited is committed to safeguarding the privacy of our website visitors and protecting your data and your rights and will process and store your data in line with GDPR legislation.

This privacy policy sets out how Southside Print London Ltd uses and protects any information that you give us when you use this website.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Southside Print may change and update this policy occasionally. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2018.

What we collect

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of Southside Print goods or services;

(c) information that you provide to us for the purpose of registering with us;

(d) information that you provide to us for the purpose of subscribing to our website services, and biannual newsletter email notifications;

(e) any other information that you choose to send to us;

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

We may collect the following information upon account creation or placing an order:

(a) First name, last name, address, contact telephone number and email address. If you are buying any of our products online, we will ask you to create a username and password for you to access your account.

(b) Demographic information including address, city, country, postcode and phone number

What we do with the information we gather

We require this information to process and deliver orders placed by you. We may also use the information for:

(a) Internal record keeping.

(b) To improve our products and services.

(c) We may need to contact you by phone or email if there is a problem with your order or if we have any queries with your artwork or files.

(d) We may use the information to customise the website according to your interests.

(e) If you have opted into receiving promotional emails from us, we will send our biannual newsletter emails with exclusive special offers that we think may interest you. You can subscribe or unsubcribe at any time by clicking here or by clicking unsubscribe on any promotional emails sent to you. Please note that if you have consented to being sent our marketing information via email then your data will be shared with the third parties listed below, and you will receive communications via the third-party organisation Mailchimp (https://mailchimp.com).

All the personal data we hold about you will be processed by our small team of staff. We will not send your data to any third parties except those who directly assist us to provide the services stated above. These third parties are:

Mailchimp of The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA;

WordPress.com c/o Automattic Inc. of 60 29th Street #343, San Francisco, CA 94110, USA;

Google, Googleplex, Mountain View, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA;

Mailchimp, Automattic, and Google have each provided the following safeguards to ensure the safety of your personal data, and it shall be processed to at least the same standards as set out by the General Data Protection Regulations: Mailchimp, WordPress, and Google, each participates in The Privacy Shield framework, which is accepted by the European Commission as evidence that an adequate level of protection exists for the personal data in the country, territory, or organisation where it is being transferred, in each of these cases, the United States.x

You can obtain a copy of the safeguards and any other of Mailchimp’s data protection documentation by visiting https://mailchimp.com, or applying via post to Mailchimp, The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA.

​You can obtain a copy of the safeguards and any other of Automattic’s data protection documentation by visiting https://en.support.wordpress.com/automattic-gdpr/ or by applying via post to WordPress.com c/o Automattic Inc. of 60 29th Street #343, San Francisco, CA 94110, USA

You can obtain a copy of the safeguards and any other of Google’s data protection documentation by visiting https://privacy.google.com/businesses/compliance/, or applying via post to Google, Googleplex, Mountain View, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Fair Processing Notice

What we need

Southside Print London Limited will be what is known as the ‘Controller’ of the personal data you provide to us. Southside Print London Limited’s registered address is: 27 Tabard Street, London, England, SE1 4LA.

Do we share personal data?

We may disclose your personal information to any of our employees, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

In order for us to deliver your goods and process payment, we only share personal data with our payment processor (PayPal) and our delivery couriers Rush Couriers and Linked Couriers.

These companies comply with Data Protection Act 1998 and the General Data Protection Regulation 2018 and only use your personal data to provide the service necessary. They will not sell or re-distribute your data.

You may receive an email/text with updates on delivery or status of your order from these third parties. You will not receive marketing or promotional emails.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies may prevent you from taking full advantage of this website.

For more detailed information about cookies please click here

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting external sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

(a)Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

(b)If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking here to unsubscribe. Simply enter your email address into the form.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and General Data Protection Regulation 2018. A small fee will be payable if you would like a physical copy of the information held on you. Please write to Southside Print, 27 Tabard street, London SE1 4LA.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide our services to you.

How to complain about the use of your data

If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact Rob Phillips at rob.phillips@southsideprintse1.london, and he will respond to any issues that you raise.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/.

Your right to be forgotten

You can request to have ALL data that we have stored on you to be erased from our systems. To do this please email us here and include your registered email account, name or order number.